Transforming Absence Reporting Across 50+ Clinics

How a specialist medical care provider made absence management easier for managers, using real-time data to support staff wellbeing and operational consistency.

From Guesswork to Informed Absence Decisions

Before partnering with Honeydew, this leading independent healthcare provider lacked a standardised approach to absence. Each clinic followed its own process, leaving HR without reliable data and managers without clear guidance.

Since launching Honeydew’s Day-1 Absence Reporting service across 50+ sites in July 2021, the organisation now benefits from consistent reporting, real-time insight, and a platform that puts both people and performance first.
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Screenshot of Engage logging absence immediately to ensure safe staffing levels in healthcare settings.

HR Representative

“The impact has been extremely positive. Now we’ve got a nice consistent and robust process in place for absence management most importantly I think it’s made manager’s lives easier.”

HR Representative

 “We’re making informed decisions based on data rather than myth and hearsay because we can see what the data is telling us.”

HR Representative

“[Before Honeydew], it was quite disjointed with no real robust procedure around how employee absence was reported.”

The Challenge 

Key Absence Management Challenges

With no consistent process in place, absence reporting was disjointed across clinics, making it difficult to support employees, gain reliable insights, or take timely action.

Before implementing Day-1 Absence Reporting, the provider faced:

  • Inconsistent procedures across sites
  • Managers struggling with operational absence handling
  • No clear absence trends or management insights
  • HR dependent on hearsay rather than robust data
  • Limited tools for designing effective wellbeing initiatives

The Solution

The Solution: Real-Time Absence Data & Early Support

With Honeydew’s Day-1 Reporting service and Engage software, HR and managers now have clear, consistent data and automated notifications to help them support employees from day one.

What made the difference:
  • 24/7 absence line, with trained call handlers
  • Engage platform with real-time data and absence trends
  • Customised messages guiding employees to support services
  • Instant manager notifications to coordinate cover
  • Toolkits for managers and staff to support safe returns
  • Tailored wellbeing programmes driven by actual absence pattern

The Results

Results: Clearer Data, Happier Managers, Better Support

The impact of Day-1 Absence Reporting has been felt across the organisation - from HR to line managers to employees:

The situation now:
  • Reliable absence tracking across 50+ clinics
  • Easier day-to-day for managers with consistent processes
  • Early support and tailored resources for employees
  • Greater visibility to act on long-term absence cases
  • Data-led wellbeing strategies aligned to staff needs

Could this be your story too?

If your managers are juggling inconsistent absence processes and you’re struggling to gain visibility, Honeydew can help you simplify, standardise, and support - at scale.

See the solution in action - book a demo

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